WordPress Support - Frequently Asked Questions

Technical Support and Help

Q: How do I install WordPress?

We recommend you read our article, How to Install WordPress in a Few Minutes for an easy and simple solution to getting started with your WordPress install. For more detailed instructions, WordPress.org has their official Install WordPress page that has detailed instructions on how to setup and configure WordPress.

Q: After purchasing my theme, where do I download it?

WPHUB will send you both a confirmation receipt of your purchase as well as download instructions for your purchase. Please look in your inbox for these emails or check your spam folder if you do not see it. If you cannot find your emails, please contact [email protected] and we will re-send your download link to you. You may also login to your account area by clicking on the top right of the page on the “Sign In” link. Once logged in, you will have access to your available downloads.

Q: I need help installing my theme / plugin!

Almost all WordPress themes on WPHUB come with documentation with installation instructions included in the zip file. If you are having trouble though, read our Configuring a WordPress Theme which has general details on installing most any theme. You can also check out WordPress.org’s Theme page, which has instructions on how to add themes to your WordPress install.

Q: Where can I get support for my theme / plugin?

For questions specifically related to your theme or plugin, visit WPHUB’s support forums and post in the section that applies to your theme.

Q: I installed my theme but it doesn’t look like the demo.

Some WordPress themes include what is known as “dummy data”, which are licensed images that the theme author has used to showcase their theme. In some instances, the licensing or copyright on the dummy data cannot be transferred with the sale of the theme. Even when included, dummy data is meant only to be a placeholder for actual images uploaded from the user (you).

Learning More

Q: Where can I learn more about WordPress?

Visit WordPress.org is the official documentation for WordPress. Here you will find articles on how to use WordPress, creating and editing posts, managing your site, working with themes and even tutorials on creating your own plugins. WPHUB also has our own Beginner’s Guide to Wordpressthat is a quick and easy summary on how to get started immediately.

Q: Can you teach me how to customize my theme?

For starters, check out our article, Understanding the Basic Infrastructure of WordPress. This will give you a solid overview of all of the working parts of WordPress without getting too technical.